newScale
There are common problems in all organizations worldwide. The root cause of a lot of those problems stems from communication. These problems begin compounding when the subject being communicated crosses into or out of IT departments. When business-minded people talk to IT-centric people the gap between the two seems like a canyon. One of the jobs of newScale is to help bridge the gap between the business side and the IT side of an organization.
The newScale family of products aims to make some of the more time-consuming service related tasks in any organization more streamlined and effective. The IT methodology has been worked out to a science. Using newScale’s RequestCenter® product, IT organizations have a powerful Web-based application suite designed to help them rapidly deploy an actionable Service Catalog, manage all requests through a single point of entry, streamline service fulfillment processes, and optimize service performance. The newScale ideology is to take the guess work out of IT service transactions. By eliminating possible choices to logical choices IT users can feel more at home with using IT a solution to a problem instead of the root of a problem.
In 2006 Northwind Consulting Services began a partnership with newScale to begin providing consulting expertise on the newScale product to organizations in need. We have a team dedicated to the newScale initiative. This team is well trained and experienced in using the wide array of newScale products. We have help newScale implement their product in the retail and banking sectors. We continue to push past the competition headed for the top ranked newScale business partner.
It’s no surprise that Northwind Consulting is a successful business partner of newScale. The ITIL roots associated with the newScale product are closely inline with the ITIL-based consulting that Northwind has to offer. Not only do we specialize in highly technical products such as IBM Tivoli, but we also offer a strong team if ITIL-certified consultants that can help pave the way to a more compliant future.